Shipping policy

1. Order Processing

Orders are processed within 1 to 3 business days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed, you will receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to become active.

2. Shipping Methods and Delivery Times

All orders are shipped from our international warehouses. Estimated delivery to South Africa is 7 to 18 business days from the date of dispatch.

Free shipping is offered on all orders. You will receive a tracking number via email once your order has been dispatched.

TyroPurchase is not responsible for delays caused by customs clearance, weather conditions, or other events outside our control.
We currently ship to South Africa and select international countries. All orders ship from our international warehouses

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your delivery address. All shipping fees are non-refundable, except in cases where TyroPurchase has made an error in processing your order.

4. Tracking Information

A tracking number will be provided via email once your order has been dispatched. You may use this number to monitor the progress of your shipment through the carrier's website.

In some cases, tracking information may not update for several days due to delays in the carrier's system or customs processing. If your tracking number does not show any movement within 10 business days, please contact us for assistance.

5. Customs, Duties, and Taxes

Customers are responsible for any customs duties, import taxes, or additional fees that may be imposed by their local authorities. TyroPurchase has no control over these charges and cannot predict their amount.

If customs fees are required, you will be contacted by the carrier or local post office to arrange payment. Failure to pay these fees may result in delays or the return of your package. TyroPurchase is not responsible for packages that are returned to us due to unpaid customs charges.

6. Undelivered Packages

If your tracking information confirms that the package has been successfully delivered, TyroPurchase will consider the order fulfilled and will not issue a refund or replacement.

If the tracking information indicates that delivery was attempted but the package could not be delivered, it is the customer's responsibility to contact the local post office to arrange for collection or re-delivery. Packages that remain uncollected for an extended period will be returned to our warehouse. TyroPurchase is not responsible for any loss or damage to packages during the return process.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping addresses at the time of purchase. TyroPurchase will not be held liable for orders that are delayed or lost due to incorrect or incomplete address information provided by the customer. If an order is returned to us due to an address error, the customer will be responsible for any re-shipping costs.

8. Delayed Orders

For orders shipped to South Africa, a dispute related to delivery delays will only be considered if there has been no successful delivery within 45 days of the order leaving our warehouse.

In some regions, packages may be held at the nearest post office due to incomplete address details, uncollected packages, or incorrect contact numbers. Customers are advised to contact their local post office directly to arrange for delivery.

9. Force Majeure

TyroPurchase shall not be held liable for any shipping delays, product damage, or failure to perform obligations caused by events beyond our reasonable control. Such events include, but are not limited to, epidemics, pandemics, international conflicts, strikes, wars, natural disasters, severe weather conditions, customs inspections, and disruptions affecting third-party logistics providers.

10. Order Cancellations

Orders may be cancelled within 24 hours of placement, provided that the products have not yet been processed by our warehouse. If the order has already been processed or shipped, cancellation will not be possible.

11. Contact Information

For any questions regarding shipping, tracking, or delivery issues, please contact us using the details below. We aim to respond to all inquiries within 24 to 48 hours.

TyroPurchase
Email: tyropurchase@gmail.com
WhatsApp: +27 0764502663